Shipping policy

8speed.au supplies and ships to customers within Australia only. We do not accept international orders or provide international shipping quotes.

Shipping costs

Available delivery options and shipping charges are displayed at checkout after you enter your delivery address.

Shipping availability and cost may vary with the products ordered and the destination. If checkout does not offer a shipping option for an Australian address, contact us with the relevant products and postcode so we can check availability.

Dispatch and delivery times

Dispatch time is the time required to prepare and send your order. Carrier transit time begins after dispatch. A delivery estimate shown at checkout should be read alongside any product-specific lead time.

Estimates are not guaranteed arrival dates unless we expressly agree otherwise. If you need an item by a particular date, check with us before ordering and avoid booking installation until your parts have arrived and been checked.

If we become aware of a significant delay, we will contact you with updated information and available options. This does not limit your rights where goods are not supplied within an agreed or reasonable time.

Delivery details and address changes

Please check your delivery address and contact details before completing your order.

If you notice an error, contact us immediately. We will try to accommodate address changes, but changes may not be possible after dispatch.

If an incorrect address supplied by you results in a returned parcel or additional delivery costs, we will explain any reasonable redelivery charges before arranging another shipment. Charges caused by our error will not be passed on to you.

Tracking and delivery enquiries

Where tracking is available, it will be provided with your dispatch information.

If your parcel is overdue or tracking indicates a delivery problem, contact us with your order number. We will investigate with the carrier and work with you to resolve the issue.

Our responsibility does not automatically end when a parcel is handed to the carrier. Your rights under Australian Consumer Law remain unaffected.

Local pickup

Where pickup is offered at checkout, please follow the collection instructions provided and wait for confirmation that your order is ready before attending.

Damaged, missing or incorrect items

Please inspect your order on arrival and contact us promptly if goods are damaged, missing or different from what you ordered.

Include your order number and photographs where available. Please retain packaging that may help investigate transit damage.

We will assess the issue and provide an appropriate remedy. Prompt reporting helps us investigate but does not impose a deadline that overrides your consumer rights.

Returns

For return instructions, faulty-product claims and information about return freight, please refer to our Returns and Refunds Policy.